Unlimited Technical Support from our 24x7 Help Desk
Basic Support
Telehouse offers an unlimited, 24x7 Technical Support to all our co-location customers. The following are included in our standard service:
Checking of alarms on equipment
Re-booting and switching on/off of customer's Equipments
24x7 Service Desk
Our Help Desk operates for all users who may require attention on a 24x7 basis. Our Service Desk Assistants and Shift Engineers provide a broad base of communications skills and expertise to deal with your request. All calls are logged with a Trouble Ticket which tracks your call to conclusion.
Checking of alarms on equipment
